Complaint Champions

This free 90-minute online workshop for people in VCSE/Charity sectors provides attendees with the tools to help service users navigate the complex complaint landscape

The workshop is only for people working in the voluntary and civil society sector and will cover:

• who we are and what the Ombudsman does
• what barriers people can face when making a complaint
• how advocacy works and how it can support your community and the people who use your service
• how we can support your work

Due to resources we do not have the capacity to offer this to private individuals and those not-working in the VCSE/Charity/Advocacy sector. For guidance about making a complaint and our work at PHSO, please go to our website www.ombudsman.org.uk

Upcoming Workshop Dates

Tuesday 14th October - 10am-11:30am

Tuesday 11th October - 10am-11:30am

Tuesday 9th December - 10am-11:30am

Are these sessions interactive, can I ask questions?

Yes! We like people to get involved and we do this by using polls, word clouds and the chat function on Microsoft Teams. We encourage people to ask questions, we cannot discuss specific cases, but we can offer general advice and signpost people.

I work in advocacy, can I attend this session?

These workshops are specifically for people in VCSE/Charity sectors but we do run our complaint champion advocacy workshops alongside these. Our advocacy version of complaint champions is designed specifically for those providing statutory advocacy for service users with an NHS or Parliamentary complaint.

If you click on our Eventbrite profile you will be able to see the workshops we have coming up.

How do you accommodate access requests?

If you require any access adjustments (for example, large print, BSL interpreter, PowerPoint slides in an alternative format) , please send an email with the heading 'ACCESS REQUEST' in the subject box to public.engagement@ombudsman.org.uk

Please note, we require at least two weeks notice to manage access requests.