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Complaint Training

The Christie SoO

Thursday, 14 December 2017 from 09:30 to 11:30 (GMT)

Complaint Training
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Ticket Information

Type Remaining End Quantity
Internal 15 Tickets 13 Dec 2017 Free  

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Event Details

Target Audience:

All staff who investigate and respond to complaints.


To explain what is expected of someone in role as complaint handler/divisional lead.

To explain the complaint process as set out in the complaint policy.

It is NOT intended to explain thread to needle re-investigating - the 'root cause analysis' training fulfils this role. 

The session contains:

  • Awareness of the Trust Complaint Policy
  • Responsibilities of Q&S Division, Divisional Complaint Leads and Complaint Handlers
  • What to do if you are the initial contact point for a complaint
  • Timescales for responding to complaints
  • Methods of complaint resolution
  • How to collate the information into a draft response
  • Use of plain English
  • Precis of two draft complaint responses
  • Exec review process and requirements
Do you have questions about Complaint Training? Contact The Christie SoO

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When & Where

Education Centre (Dept 17), The Christie M20 4BX

United Kingdom

Thursday, 14 December 2017 from 09:30 to 11:30 (GMT)

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