Complaints handling course from the Legal Ombudsman

Sales Have Ended

Registrations are closed
We are sorry there are no more spaces available for this course. If you would like to know more about our Complaints Handling Courses, kindly email us at: courses@legalombudsman.org.uk

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NE1 3DX

Quayside

Newcastle upon Tyne

NE1 3DX

United Kingdom

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Sales Have Ended

Registrations are closed
We are sorry there are no more spaces available for this course. If you would like to know more about our Complaints Handling Courses, kindly email us at: courses@legalombudsman.org.uk
Event description
Remedies and Learning from complaints

About this Event

In this half day course, we will be discussing common complaints that we see and how these could be prevented. In addition to this, we will look at some of the common issues that lawyers face when handling complaints, using case studies to look at some of them. The course will also focus on the importance of complaints and what can be learned from analysing the root cause of these. We will consider first tier complaints, processes and remedies including the role that an apology can play.

The event is scheduled to take place

On: Tuesday 22 October

From: 1.30pm to 5.30pm

At: Ward Hadaway, Sandgate House, 102 Quayside, Newcastle upon Tyne, NE1 3DX

If the event is fully booked, please email us at the address below and we will let you know if any additional places become available.

If you have any enquiries, email courses@legalombudsman.org.uk

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Location

NE1 3DX

Quayside

Newcastle upon Tyne

NE1 3DX

United Kingdom

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