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Complaints Summit 2018: London

Event Information

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Date and Time

Location

Location

The Lansdowne Club

9 Fitzmaurice Place

Mayfair

London

W1J 5JD

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description

Description

The Complaints Summit 2018 is the must attend complaints event for anyone engaged in managing, better understanding and reducing complaints in financial services.

This isn't your average “sit and listen” conference, but a hands-on and fast-paced format that will help to ensure that participants leave the event armed with practical tips to better manage complaints and further their knowledge.

To deliver a truly compelling event programme, leading firms will join us to help share examples of innovation and to facilitate discussion around hot topics. You’ll also hear from practitioners across a range of financial firms and leave with key takeaways to help deliver better performance.

Why should you attend?

In just five hours, you’ll participate in three discussion-led roundtables, hear from a keynote speaker as well as a range of other complaints professionals. This will provide an opportunity to discuss hot topics as well as new approaches to managing and understanding complaints.

A range of financial firms attended the Complaints Summit 2017, including: Barclays, Nationwide Building Society, Starling Bank, Monzo, CivilisedBank, Policy Expert, TSYS, Financial Ombudsman, Coventry Building Society, Darlington Building Society, Vernon Building Society, GoCardless, CivilisedBank, MYJAR, RateSetter and Hitachi Capital.

Agenda

08:30: Registration

09:00: Welcome: Michael Fotis, Founder of Smart Money People & Spectator Money Contributor

09:10: Keynote Speech, including Q&A: TBC

09:50: Roundtable Discussions

10:20: Coffee

10:40: Roundtable Discussions

12:00: Lunch

12:45: Practitioner Spotlights (new for 2018): Four fifteen-minute spotlights delivered by fellow complaints practitioners

13:45: Closing thoughts

Roundtable discussions

Complaints are good for you? Mark Bailey, Resolver

How do factors like age and affluence impact the expectations of customers? Mike Fotis, Smart Money People

TBC

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Date and Time

Location

The Lansdowne Club

9 Fitzmaurice Place

Mayfair

London

W1J 5JD

United Kingdom

View Map

Refund Policy

No Refunds

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