Concierge Work Environment and Etiquettes - Online Course

Concierges in the UK serve as the initial point of contact for guests in various settings, including hotels, residential buildings, and corporate offices. Their duties encompass greeting guests, managing reservations, providing local information, handling mail and packages.

Concierges are typically expected to maintain a professional and polished appearance. This often includes wearing a uniform provided by the employer or business attire such as a suit and tie for men or a professional dress or suit for women.

Tipping practices in the UK differ from those in other countries. While tipping is appreciated, it is not always expected. Guests may offer gratuities for exceptional service, but concierges should never solicit tips.