Conducting high-quality conversations

Please note that you must have a defra.gov.uk or defra ALB email address to book.

The virtual classroom will take place via Microsoft Teams; for further information on using Microsoft Teams, please see the Defra intranet.

Overview

The ability to communicate in a way that is self-assured, respectful, engaging, and effective is necessary for successful relationships with clients and colleagues. On completing the course, you'll understand why many of us worry about having certain types of workplace conversations; emotional triggers that can make some conversations difficult; how to better manage your own emotions and those of the other person in the conversation; how to plan and conduct conversations with respect using a simple framework; and how to be confident to engage in challenging conversations. It is important to complete the activities before attending the workshop.

Learning outcomes

After completing this course learners will be able to:

● improve your conversations in your workplace.

● recognise the emotional triggers that can make some conversations difficult.

● develop techniques for managing your own emotions and opening up dialogue.

● plan and conduct quality conversations using a simple framework

● adapt communication style and tools / platform to different situations and stakeholders

Cancellations

If you have booked onto this course but find you are unable to attend please make sure that you log back into Eventbrite and cancel your place at least 5 days before the course is due to take place. This will ensure that others can take up places when they become available.

Cost

Whilst there would be a cost to attend these courses normally, the cost is being met by the Policy Profession Team.