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Confessions of a Mystery Shopper

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The Wellington

57 Widemarsh Street

Hereford

HR4 9EA

United Kingdom

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Ideal for retailers and independents

Mystery shoppers are used across the UK by leading retailers to help them understand how to maximise sales through positive consumer’s experience, in the eyes of the customer. Wouldn’t it be great if we could directly hear from one of these companies on the most common issues they see, allowing you to learn from their mistakes and benefit from their experiences?

Delivered by Matt Taylor of Storecheckers, we are thrilled to offer businesses the chance to hear directly from a Mystery Shopper Company who is also a member of the Mystery Shopping Providers Association. Delegates will learn about customer loyalty, what makes for a good sales experience, how to never lose a customer and the secrets of true customer service.

About the Trainer:

Matt Taylor has over 15 years of experience in running businesses, in particular pubs and late night venues and is deeply passionate about the art of retaining customers through the use of good customer service, in turn, leading to increased sales.

Later in his career he went to become a town centre manager applying his knowledge of business and consumers needs to promote and attract customers to Newcastle-under-Lyme.

Matt now applies his experience as a senior manager at Storecheckers and advises retail clients on the results of customer surveys.

Date and Time

Location

The Wellington

57 Widemarsh Street

Hereford

HR4 9EA

United Kingdom

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