Sales Ended

Confessions of a Mystery Shopper

Event Information

Share this event

Date and Time

Location

Location

The Wellington

57 Widemarsh Street

Hereford

HR4 9EA

United Kingdom

View Map

Event description

Description

For the Evening and Night Time Economy

This course has been designed specifically for businesses operating in the evening and night time economy and is delivered by Matt Taylor who has over 15 years of industry experience in running his own venues.

Matt is now a manager at one of the UK's leading Mystery Shopper companies, Storecheckers, and will be sharing his experience on the most common issues reported. These include: customer loyalty, what makes for a good sales experience, how to never lose a customer and the secrets of true customer service.

About the Trainer:

Matt Taylor has over 15 years of experience in running businesses, in particular pubs and late night venues and is deeply passionate about the art of retaining customers through the use of good customer service, in turn, leading to increased sales.

Later in his career he went to become a town centre manager applying his knowledge of business and consumers needs to promote and attract customers to Newcastle-under-Lyme.

Matt now applies his experience as a senior manager at Storecheckers and advises retail clients on the results of customer surveys.

Date and Time

Location

The Wellington

57 Widemarsh Street

Hereford

HR4 9EA

United Kingdom

View Map

Save This Event

Event Saved