Actions and Detail Panel
Confident customer service
Fri 5 May 2017, 09:30 – 16:30 BST
In this competitive economy, it is essential that you attract and keep loyal clients. The cost of marketing to new customers is increasing, traditional methods are showing less return on investment and loyalty is often a thing of the past. Everyone is looking for a better deal and improved – in fact, guaranteed – customer service.
Therefore, your customer service is critical to customer retention. If your company and your employees are not on top of their game, your customers will soon find many of your competitors who are on top of theirs.