Conflict Management & De-Escalation Online Training

This is a half-day online workshop delivered by our trusted regular trainer, Duncan McKenzie. The course will explore how conflict can arise within workplaces, and how we can address the challenges conflict can present in a safe, effective and ethically sound manner.

Course content:
• Identifying types and causes of conflict
• Prevention of conflict methods
• How personalities affect conflict- cause and resolution
• Methods of positive conflict resolution
• Dealing with aggression
• How do you respond to conflictObjectives:
• Defining conflict
• Identifying types and causes of conflict
• Prevention & reduction of conflict
• How personalities affect conflict – Myers Briggs
• Methods of positive conflict resolution
• How do you respond to conflict? – Thomas Kilmann

Disclaimer

Please note, we aim to keep our courses at affordable prices in order to provide training opportunities for those working and volunteering within the local not-for-profit sector of Bracknell Forest and Wokingham Borough.

This is thanks to ongoing funding from our Local Authorities, which means specific criteria must be applied to our attendees. If you are unsure whether you will be eligible to attend, please contact us before purchasing a ticket.