Who is this course for?
It is suitable for frontline staff and volunteers in the homelessness and supported housing sector.
What will you learn?
- How to recognise violence & aggression
- The difference between conflict and crisis management
- The ‘fight or flight’ response and how it relates to conflict
- What your personal conflict management style is and how to adapt it when needed
- Different psychological models of communication to support managing conflict
- A range of methods to safely manage your own reactions to conflict
- How to manage cooperative and uncooperative clients
- How to manage conflict in a range of working situations from the workplace to your client work
- How small changes to your working environment can improve your safety
- Effective post incident management with your client's, colleagues and as an organisation
- What your action plan will be going forward in managing conflict, violence or aggression.
Duration
This course consists of 3 live interactive training modules, which will take place during one day, with breaks. When you sign up, you will be signing up for all 3 modules.
Sessions are not recorded. Slides will be sent electronically.
Bookings
Bookings can be made via Eventbrite.
Cancellation policy
Please find our cancellation policy for public online delivered training here
Bookings for larger groups
This course is also available to be booked for staff teams of up to 20 people, to be delivered online "in-house" in live interactive sessions on dates to suit your organisation. This course can booked to be delivered in-person (subject to government advice).
Please contact James.Cuming@homelesslink.org.uk or telephone James on 07375 042 815 for more information. Prices are from £990 for up to 20 staff members.