Many employees in today’s society have to deal with confrontational situations in the workplace. Employees may become victims of verbal abuse, harassment, threats or even physical violence. As a direct consequence, the employer may well experience the negative effects of such actions, which can directly affect the organisation; absenteeism, stress related illnesses, expense of temporary staff, low morale, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation.
This one day training course is designed to provide the skills necessary to identify confrontational behaviour and through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations.
▸ Open discussion on risks associated with the workplace
▸ Health and Safety legislation in relation to workplace violence
▸ Lone working safe systems of work
▸ Recognising potentially unsafe situations, or situations of deteriorating safety
▸ Effective use of body language and communication skills in confrontational situations
▸ Managing confrontation through distractions and interpersonal skills
▸ Spatial awareness and develop various ‘escape’ strategies
▸ Legislation in respect of self defence
▸ Basic breakaway and self-defensive skills - a last resort in unavoidable situations
▸ Effective incident report writing
▸ Post Incident support
Training is delivered in a relaxed, informal and flexible manner, with emphasis on the opportunity for questions and discussion. The learning process is very interactive and involves a variety of exercises designed to educate and motivate participants