£127.18

Conflict Management & Lone Worker Personal Safety Training

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Location

New Schoolrooms

Christ Church

Radyr

CARDIFF

CF15 8DZ

United Kingdom

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Event description

Description

Many employees in today’s society have to deal with confrontational situations in the workplace. Employees may become victims of verbal abuse, harassment, threats or even physical violence. As a direct consequence, the employer may well experience the negative effects of such actions, which can directly affect the organisation; absenteeism, stress related illnesses, expense of temporary staff, low morale, reduced productivity output and the additional workforce costs which may be incurred through litigation and compensation.

This course fully meets the requirements of the All Wales NHS Violence & Aggression Passport, Modules A, B & C. Delegates attending from health organisations will be awarded the Passport certificate on sucessful completion of the course.


Purpose:
This one day training course is designed to provide the skills necessary to identify confrontational behaviour and through the combination of observation, communication, threat and risk assessment, enable course participants to take control of confrontational situations.


Objectives:
Open discussion on risks associated with the workplace
Health and Safety legislation in relation to workplace violence
Lone worker safe systems of work
Recognising potentially unsafe situations, or situations of deteriorating safety
Effective use of body language and communication skills in confrontational situations
Managing confrontation through distractions and interpersonal skills
Spatial awareness and develop various ‘escape’ strategies
Legislation in respect of self defence
Basic breakaway and self-defensive skills - a last resort in unavoidable situations
Effective incident report writing
Post Incident support


Training Delivery:
Training is delivered in a relaxed, informal and flexible manner, with emphasis on the opportunity for questions and discussion. The learning process is very interactive and involves a variety of exercises designed to educate and motivate participants

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Date and Time

Location

New Schoolrooms

Christ Church

Radyr

CARDIFF

CF15 8DZ

United Kingdom

View Map

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