Conflict Management

Let’s face it—conflict happens. This course gives it a name, a shape, and a set of tools to manage it sensibly. Through modules on conflict styles, negotiation tactics, and workplace disputes, you’ll develop the ability to defuse situations before they go from awkward to HR-worthy.

From emotional self-awareness to structured problem-solving, this isn’t about avoiding conflict—it’s about navigating it with a plan. You’ll explore how team dynamics shift during tension, how to mediate without a referee whistle, and how to turn frustration into dialogue that actually gets somewhere. No dramatics—just communication with strategy.

Learning Outcomes:

• Recognise conflict types and their behavioural causes and responses.
• Apply structured communication techniques during tense interactions.
• Identify personal and group conflict styles and adjust accordingly.
• Use negotiation tools to reach acceptable, mutual resolutions.
• Understand when and how to introduce third-party mediation.
• Learn emotional regulation methods during professional disagreements.

Who is this Course For:

• Team leaders managing conflict among staff members.
• HR professionals seeking mediation and resolution strategies.
• Customer support teams handling disputes and complaints.
• Workplace coaches and internal trainers.
• Managers handling departmental tension or miscommunication.
• Professionals working in high-pressure team environments.
• Supervisors aiming for stronger leadership communication.
• Admins dealing with internal or cross-team friction.

Career Path:

• Conflict Resolution Officer – £33,000/year
• HR Advisor (Employee Relations) – £32,500/year
• Mediation Specialist – £36,000/year
• Workplace Coach/Facilitator – £34,000/year
• Operations Manager – £38,500/year
• Organisational Development Advisor – £35,000/year