Tuesday, 11 October 2016 from 18:00 to 20:00 (BST)
As an HR professional the words grievance and conflict are synonymous with a lot of work and effort and very little guarantee of a positive outcome for the individuals involved and consequently the organisation. Just think if there were alternatives to the 'normal' formal grievance procedures and an avoidance of the almost inevitable increase in tension within the organisation. Encouraging mediation and other informal approaches offers a radically different approach with much better outcomes. This methodology also is very cost effective, avoiding the heavy input required from managers when trying to resolve conflict or grievances.
David Liddle takes us through different approaches to conflict resolution in different work areas. He sets out how they inherently bring about better outcomes for the parties involved and for their respective teams and organisations.
Arrival from 6pm - refreshments and networking then 6.30pm prompt start.
David Liddle Bio Pic
In 1994, David established Leicestershire Mediation Service - one of the first community mediation schemes in the UK. David ran the scheme for eight years and in that time he established the Conflict Resolution in Schools Programme (CRISP), was a founding member of the Midlands Mediation Network and was active in numerous mediation, restorative justice, and community regeneration programmes across the East Midlands and UK.
In 2001, David established The TCM Group (Total Conflict Management). For the past 10 years, TCM has been at the forefront of mediation best practice and they have helped to develop and embed progressive and highly effective HR and leadership practices in relation to conflict, change and crisis management.
David specialises in the areas of business, workplace and consumer mediation along with civil and restorative justice. David and his team have established numerous in-house mediation schemes, successfully mediated in hundreds of workplace conflicts and have undertaken extensive research into the role and benefits of mediation. Some of his recent clients have included BT, HSBC, The UN and Topshop/Topman.
David was awarded his MBA with distinction having undertaken detailed research into the effectiveness of workplace mediation within two London Boroughs. Additionally, David has contributed to a book entitled Managing Conflict in the Workplace, and he has recently published a white paper called Mediation Works - available for download from: www.thetcmgroup.com
When & Where
CIPD North Staffordshire and South Cheshire Branch
Jo Gregory, Branch Administrator
Mobile: 07759 148284