£25

Conflict Management

Event Information

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Location

New Road Surgery

46 New Road

Bromsgrove

B60 2JS

United Kingdom

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Refund Policy

Refund Policy

No Refunds

Event description

Description

Course Objectives - How will this course benefit you?

This session will help you to understand conflict, how it occurs & what steps you need to take to avoid/manage conflict.


Course Programme/Agenda:

• What is conflict?

• 5 stages of conflict

• Outcomes of conflict

• Positive outcomes

• Negative outcomes

• Skills to manage conflict

• Behavioural signs

• Analysers, drivers, amiables, expressives

• Managing conflict

• Best practice

• Actions

Content Overview

Conflict at work takes many forms. It may be that two workers simply don’t get on or you may have a particularly difficult/demanding customer base - regardless of whether it is internal or external, conflict needs to be resolved or it will have a very negative effect on your business.

Some signs of conflict are evident; however, many individuals may hide their feelings as a way of coping with a problem. It is important signs of conflict are recognised in order to manage them, both internally & externally.

Staff need to understand reporting channels & practice protocols for managing conflict. Knowing how to escalate a problem will make them feel they can report issues rather than feeling they have to put up with or deal with a situation themselves.

Conflict significantly affects employee morale & turnover which in turn has a dramatically negative effect on your business.

Training Provider: Insight Solutions

Additional Information for the Session:


  • When parking at the surgery please only park in designated spaces, overflow parking can be found next door at the Ryland Centre or on the residential roads close to the surgery.

  • A sign in sheet will be available at the training room to avoid congestion at the reception desk

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Date and Time

Location

New Road Surgery

46 New Road

Bromsgrove

B60 2JS

United Kingdom

View Map

Refund Policy

No Refunds

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