Conflict is inevitable. People disagree and argue: Sometimes, there is conflict. Some people mishandle conflict by coming on too strong. Others are not strong enough. Some people run away and hide from all conflict situations.
Conflict management is a way of “nipping the problem in the bud” and defusing the situation early-on, before it has time to develop into a deadly battle of wills.
This one-day training course in Conflict Management teaches participants how to handle conflict situations and difficult people using correct conflict management principles. It provides a reference point to enable you to deal with conflicts in a clear, rational, assertive, and non-aggressive manner. The training style is practical, interactive and keeps the delegates involved throughout the whole training.
If you want to learn how to be excellent at managing conflict situations, at work and at home, then you need to attend this extremely popular conflict course.
Completion of this course will allow the delegate to apply for an Institute of Leadership and Management certificate of attainment and membership of the ILM, for a small additional payment.