Conflict Management Training Course

Course Overview

Conflict is inevitable in both personal and professional environments. Whether it’s a disagreement between colleagues, misunderstandings within teams, or escalating tensions in social settings, the ability to manage conflict constructively is a vital skill. The Conflict Management Training Course is designed to equip learners with a thorough understanding of conflict dynamics, resolution strategies, and communication techniques that foster collaboration and trust.

This course provides a structured and practical approach to handling conflicts of all types—ranging from interpersonal disagreements to team-wide tension. Whether you’re a manager, team leader, HR professional, educator, healthcare worker, or simply someone looking to enhance communication, this course offers effective tools and strategies backed by real-world psychology and workplace models.What You Will Learn

• Understand the nature and types of conflict in various environments
• Learn how to de-escalate conflict and resolve it respectfully
• Use the Thomas-Kilmann model to assess conflict behaviour styles
• Develop active listening and empathetic communication techniques
• Identify root causes and unmet needs driving difficult conversations
• Construct win-win solutions through effective negotiation and mediation

Course Link: Conflict Management Training Course

Course Curriculum

Module One: Getting StartedUnderstand the importance of conflict management and set personal goals.

Module Two: An Introduction to Conflict ResolutionExplore conflict types, common causes, and stages of escalation.

Module Three: The Thomas-Kilmann InstrumentAnalyse five conflict-handling modes: Avoiding, Competing, Accommodating, Collaborating, Compromising.

Module Four: Creating an Effective AtmosphereSet the right tone—physical space, timing, tone, and body language.

Module Five: Creating Mutual UnderstandingDevelop empathy, validate perspectives, and foster psychological safety.

Module Six: Focusing on Individual NeedsUnderstand how unmet needs and values influence conflict.

Module Seven: Getting to the Root CauseUse questioning and active listening to identify what’s really going on.

Module Eight: Generating OptionsEncourage collaborative brainstorming for mutually acceptable outcomes.

Module Nine: Building a SolutionDesign sustainable, realistic agreements that honour all viewpoints.

Module Ten: The Short Version of the ProcessQuickly resolve minor disputes using a simplified resolution framework.

Module Eleven: Additional ToolsExplore emotional intelligence, assertiveness, feedback techniques, and mediation tips.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.