Conflict is unavoidable, but with the right skills, you can manage and resolve it effectively.
This course will give you the knowledge and tools to understand the dynamics of conflict, manage difficult situations assertively, and foster a positive work environment.
Through interactive exercises and discussions, you’ll learn how to de-escalate tense situations and address challenging behaviours with confidence.
Learning Outcomes
The course will help you:
- Understand conflict and assertive behaviour
- Teach you the principles for managing conflict
- Help you recognise and manage conflict escalation
- Give you strategies to de-escalate conflict
- Teach you techniques for managing single-issue situations
- Help you address challenging behaviour
Who should attend?
Managers, Team Leaders and Supervisors: Enhance your ability to manage team dynamics.
HR Professionals: seeking to mediate and resolve disputes.
Employees: Gain tools to handle interpersonal conflicts confidently
Trainer: Amanda Leith
