£37.76

Conflict Resolution : An introduction for lone workers and front line staff...

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Prendergast School

Adelaide Avenue

Ladywell

SE4 1LE

United Kingdom

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In collaboration with our partners at EMC we are proud to offer this introductory course on conflict resolution. This course has been constructed specifically for front line staff and lone workers. It is therefore suitable for anyone dealing with members of the public, patients, clients or challenging customers.

Through theoretical concepts, group activities and role-play, participants will explore the nature and background of conflict as well as gain an empowering understanding of their contribution to its escalation, confrontation or resolution.

Throughout the course participants will have the opportunity to learn key skills transferrable to a wide-range of conflict settings. All activities will enable participants to put core principles into practice, building their overall confidence and enabling them to maintain composure whilst de-escalating difficult conflicts and navigating challenging situations.

COURSE CONTENT:

Understanding the nature of conflict

Intrapersonal awareness and unconscious bias

Strategies for dealing with conflict

Managing conflict in the workplace

Win-Lose, Lose-Lose, Win-Win

Violence prevention

Improve your outcomes

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Date and Time

Location

Prendergast School

Adelaide Avenue

Ladywell

SE4 1LE

United Kingdom

View Map

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