Question 1

Who is this course designed for?

Accepted Answer

This course is designed for all members of the practice team who come across conflict or perceived conflict situations.

Question 2

What are the prerequisites for enrolling in this course?

Accepted Answer

There are no prerequisites for this cause apart from a willingness to participate.

Question 3

What is the format of the course?

Accepted Answer

The course involves interactive learning, discussion on participant’s current 
challenges, breakout sessions and exercises, peer learning and group 
discussion.

Question 4

Are there any assessments or exams?

Accepted Answer

No, however you will be expected to contribute to the course to obtain a ​
certificate.

Question 5

Will I receive a certificate for the course?

Accepted Answer

Yes, participants will receive a certificate of attendance, which can be used for professional development and continuing education credits.

Question 6

How much does the course cost?

Accepted Answer

The course is funded by the Training Hub. This includes all course materials, access to online resources, and certification.

Question 7

Will the course be recorded?

Accepted Answer

There may be circumstances where the course is recorded, this is for internal quality purposes and not normally for release.

Question 8

What resources and materials will be provided?

Accepted Answer

Participants will receive a summary of course contents, access to useful links, and copies of the slides

Conflict resolution and de-escalation for Practice staff