Conflict Resolution and Decision Making

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

Conflict is an unavoidable part of life, and the way it is handled often defines the outcome of relationships, productivity, and trust. This course introduces strategies to manage disagreements and strengthen decision making abilities, ensuring learners can approach challenges with confidence and clarity. By understanding how to analyse situations, evaluate outcomes, and apply sound decision making methods, participants will learn to address conflict calmly and constructively.

Decision making is at the core of effective conflict resolution. The course highlights how decision making techniques can reduce tension, improve communication, and promote better results in personal and professional environments. From recognising the roots of disputes to applying structured approaches in choosing solutions, this training offers practical insights that improve confidence and reduce uncertainty. Learners will finish the course better prepared to make informed choices that bring fairness and stability to any situation.

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Learning Outcomes

• Apply structured decision making methods to resolve workplace conflicts effectively.
• Recognise conflict triggers and strengthen decision making under pressure.
• Develop problem-solving techniques to improve overall decision making outcomes.
• Build confidence in decision making to support constructive communication.
• Evaluate multiple perspectives to enhance decision making strategies.

Who is this course for?

• Professionals seeking to improve conflict resolution and decision making.
• Team leaders needing structured approaches for workplace decision making.
• Human resource staff handling disputes with sound decision making skills.
• Managers aiming to balance fairness through effective decision making.
• Individuals wishing to strengthen personal decision making in challenges.

Career Path (UK Job Roles with Average Salaries)

• Human Resources Manager – £35,000 to £55,000 per year
• Operations Manager – £40,000 to £65,000 per year
• Team Leader / Supervisor – £25,000 to £40,000 per year
• Mediation Specialist – £28,000 to £45,000 per year
• Project Manager – £38,000 to £65,000 per year
• Business Consultant – £40,000 to £70,000 per year