£399

Conflict resolution for line managers training (Manchester)

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Manchester

Manchester

United Kingdom

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Refunds up to 7 days before event

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Event description

Description

One-day training event to improve your mediation and interaction skills significantly

  • Understand difficult personality types and how to handle them

  • Confidently and skillfully carry out disciplinary conversations, performance management, and probationary reviews

  • Unlock smart strategies for keeping control of conversations and your emotions

  • Use hacks, apps, tools and techniques to support your skills development

Who should attend?

  • Anyone who needs to mediate between team members or other people

  • Managers who would like to further understand and develop the soft skills required to secure optimal outcomes from disciplinary, performance and appraisal conversations

  • Managers who struggle to complete tasks, or support or coach effectively, because other people behave in demanding or challenging ways

  • Those looking to develop and practice a range of strategies that will help to confidently manage conflict

  • Those who would like to figure out challenging behaviour and apply effective techniques to resolve problems

  • Those who want to feel stronger, with increased control and resilience, when in tough conversations or situations

Introduction

Interpersonal conflict is a fact of life, within the workplace as well as in social and domestic situations. It often emerges when people are stressed, dealing with competing pressures or where there is a personality clash. Some conflicts are acute, and quickly forgotten, but others can do significant damage over a longer period.

Poor conflict resolution can lead to a range of performance issues, that affect productivity and health. Dealing with conflict positively and constructively is therefore a critical driver of performance and well-being in a team dynamic.

Benefits of attending

In this ground-breaking training event, you will gain a solid, easy to understand grounding in the art of managing conflict. You will:

1. Learn why people behave the way they do, and the strategies that help to handle them

2. Eliminate your negative responses to the hurtful behavior of others

3. Confidently use a variety of proven tools and techniques for communicating with difficult people, with feedback and coaching from your tutor

4. Learn how to act as diplomat or mediator between other people

5. Develop skilled application of body language, verbal dexterity and physical presence when handling challenging situations

6. Have clear understanding of power / control dynamics, and when to escalate / retreat

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Date and Time

Location

Manchester

Manchester

United Kingdom

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Refund Policy

Refunds up to 7 days before event

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