Conflict is an inevitable feature of work-life. In multi-discipline, diverse teams it’s unlikely that everyone will always agree and share the same goals. Conflict management is a vital skill that involves handling confrontations tactfully and constructively and resolving the conflict in a way that respects everyone’s wants and needs. A positive conflict management mindset is one that sees conflict as an opportunity for learning, growth, and collaboration, rather than a threat, a problem, or a failure.

In this workshop we explore:

• common causes of conflict and the stages of the conflict process.

• your role in mitigating potential conflict using formal and informal approaches.

• essential behaviours and productive approaches for working with conflict.

• how to move forward following conflict, including preventative strategies for the future.

Workshop outcomes:

On completion of the workshop participants will be able to:

• Define workplace conflict and list common causes.

• Describe the conflict process and identify potential opportunities for resolution.

• List different conflict management styles and their impact.

• Explain how to maintain a positive mindset and proactively identify and manage conflict so that they become part of the solution.

• Demonstrate how to implement productive conflict management in their role through a personal action plan.

Please note Zoom link will be sent out via Eventbrite 1 hour before the session.

Privacy disclaimer:

These training sessions will not be recorded.
Closed caption may be used to enable accessibility for students. Transcripts of the sessions will not be recorded.
Students should note that any personal data revealed during the training session either in the chat or during discussions will be in the public domain.
Personal data revealed in the chat function should not be copied or shared unless consent has been given.

Cancellation Policy: Please cancel your ticket if you can no longer attend so that someone else has the opportunity.

Privacy Notice

Prospect provides vocational training for members across the union, when applying or attending a course this is how we will use your data.

What information we collect:

Personal details
Contact details
Employment details
On-line identification data

The special category data we collect:

Trade union membership
Equality data

We collect and process data:

• To facilitate and manage the course and provide a service to students attending.

• To manage course material, assessments and certificates.

• Unsuccessful applicants’ details will be retained on a reserve list and used when places become available.

• Manage Zoom sessions, including chat function and close caption transcription.

• Equality monitoring

• To contact you with information about other events

Lawful basis for processing:

The lawful basis we rely on to process your personal data is that the processing is necessary to perform a contract, Article 6.1.b of the UK GDPR.

The lawful basis we rely on to process data when using Zoom/Teams is our Legitimate Interest to use a system to provide students access to on-line courses. Article 6.1.f of UK GDPR

Our lawful basis to collect Equality data is consent. Article 6.1.a of UK GDPR.

The lawful basis for special category data is:

Trade union membership processing is carried out in the course of our legitimate activity as a trade union. Article 9.2.d of UK GDPR

Equality data is only processed with the explicit consent of students, and this data is only collected on a voluntary basis. Article 9.2.a of UK GDPR.

Who will your data be shared with?

Personal data will be shared the training providers and tutors.

Your data will only be processed by:

Eventbrite – when registering for courses. You can access their privacy policy here: https://www.eventbrite.co.uk/

Zoom/Teams – on-line training sessions.

Data may be stored by these companies outside the United Kingdom. This will be under standard contract clauses.

How will we keep your data secure?

Data will be kept in an encrypted format on secure servers.

Retention:

Prospect will retain data in relation to these courses for 3 years.

Prospect privacy policy can be accessed: https://prospect.org.uk/

Registrations are closed

Conflict resolution in the workspace with Angela Colebrook