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ECLT, Suite 1, Belfast Cathedral Centre, BT1 2LD

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Refunds up to 7 days before event

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Manage Internal Disputes Effectively.

In an ideal world, we would like to think that in a professional environment that respect and understanding is ever present, however, realistically we encounter conflict and personality clashes on a regular basis.

Conflict amongst staff is a difficult thing to manage if you don't spot it early and mediate. It can cause productivity to decrease, moral to drop and revenue to be lost, so it's vital that your team know and understand the importance of dealing with conflict in a productive, efficient, professional and courteous manner.

Take the well being of your staffing team seriously and make thier working life as comfortable and as stress free as possible and you will see increases in productivity and decreases in absence and grievance management.

This Session aims to deal with how conflict can evolve, dealing with conflict situations using emotional intelligence, the legislative frameworks and rights, duties and responsibilities of employee's and employers, and stategic management techniques in allaying potential conflict and confrontation and mediation skills.

Please Note; Discounts are available for block bookings and onsite training days, please enquire for rates.

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Date and Time

Location

ECLT, Suite 1, Belfast Cathedral Centre, BT1 2LD

Refund Policy

Refunds up to 7 days before event

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