Conflict – How to manage difficult conversations with patients
This workshop is aimed at reception staff only and will enable them to grow in confidence when dealing with challenging patients
By attending this workshop, your reception staff will be able to demonstrate the following learning outcomes:
- an enhanced understanding of the needs of the patient, through their increased understanding of the use of soft skills - subsequently reducing the potential for conflict in with the patient.
- demonstrate that they understand, and know how and when to apply, the principles of conflict resolution.
- be able to use negotiation skills to reduce conflicting situations, with a greater understanding of how this can be used to improve working with patients.
Thursday 24th March 9:30-11:30
Thursday 21st April 9:30-11:30
Wednesday 4th May 9:30-11:30
