Course overview:

This half day training equips delegates with knowledge, skills and confidence in conflict resolution techniques to cope well in an environment of increasing pressure and aggression.

Some areas of learning:

Recognising warning and danger signs; stages of conflict; the use of ‘distance’ when dealing with ‘conflict’; ‘reasonable force and the law’; conflict resolution techniques.

Delivery method:

Face to face training, workshop style delivery including quality, interactive reflective learning (case studies, creative & meaningful group work, exercises and action plan development).

What’s included:

Training, training materials and CPD training certificates (counts toward your evidence of Continuous Professional Development).

Restriction:

For frontline health care staff.

Testimonials

Delegate: Useful tools to put into action, new ways of thinking, constructive, very helpful.

Delegate: Very friendly and enthusiastic trainer, I thoroughly enjoyed it, thank you.

FAQs

How can I contact the organiser with any questions?

1. Should you have questions regarding the training course please email info@first4healthconsultancy.com.

What's the refund policy?

1. Cancellation requests must be received in writing. Please email info@first4healthconsultancy.com to cancel your ticket.

2. The date on which the cancellation email/letter is received by First4Health Consultancy Services Ltd will be deemed as the date on which the request has been made.

3. The following charges apply if you wish to cancel your booking:

4. Notice Cancellation Fees: a) 29+ days before a course - No Charge b) 15 - 28 days before a course - 50% of the course fee c) 1 - 14 days before a course - 100% of the course fee.

5. In the unlikely event that a course has to be cancelled by First4Health Consultancy Services Ltd you will be entitled to a full refund, alternatively you may choose to attend the next available course date. First4Health Consultancy Services Ltd will not be held liable for any costs that might be incurred as a result of the cancellation if the course is cancelled more than 5 working days prior to the course date.

6. We are not able to make a refund for non-attendance.

Can i transfer my booking?

1. Transfer requests must be received in writing.

2. Once the transfer request has been received in writing, you will be required to choose a new course date from the list of open courses within 7 days where available.

3. The following charges apply if you wish to transfer your booking:

4. Notice Transfer Fees: a) 15+ days before a course - No Charge b) 8 - 14 days before a course - £30 c) 1 - 7 days before a course - 100% of the course fee.

5. Only one transfer request is allowed per participant.