This remote workshop will be delivered over two half-day sessions. First session is on 14th May 2024 and second session is on 16th May 2024 , both sessions are scheduled in the morning between 09:00am - 13:00pm.
The Financial Conduct Authority expects firms to be able to evidence that their outcomes for vulnerable customers are as good as those of other customers. Firms need to show how good outcomes result from all of the efforts and activities that are in place, and in particular you are preventing avoidable harms. The problem is what is a good outcome and how can you evidence it.
If you are responsible for ensuring that a product, service or process is delivering good customer outcomes then look no further.
Course aim
This course will provide each attendee with a systematic process that enables you to identify, measure, monitor and evidence how well your organisation is achieving good outcomes that are tailored towards the specific products and services that your organisation provides.
Course objectives
This course will cover:
- Regulatory Expectations for Good Outcomes
- Designing an effective Management Information (MI) system
- How to choose appropriate Outcome measures for your firm
- Principles of good MI
Who is this for?
All staff involved in assessing their firms approach towards outcome monitoring.
The trainer: Tim Hawley
"It is clear that outcomes matter, but how do you know which outcomes matter most and how to monitor if those outcomes are good enough? This course will equip all participants with a structured and repeatable process to design, develop, deliver and embed great outcomes monitoring within a firm and to be able to evidence when good outcomes are being consistently achieved."
