Consumer Rights Awareness

What's included:

• Grab an enrolment letter as a gift!
• Eligibility to earn a CPD & QLS endorsed certificate.
• Fully Online Recorded Class
• 24/7 & Lifetime Access
• Online support
• No hidden fees

The Consumer Rights Awareness course is designed to inform, educate, and prepare individuals to confidently navigate their position in today’s markets. Whether you're purchasing a service, returning a product, or querying a contract, understanding your consumer rights can make all the difference. With ever-evolving regulations and policies, being an informed consumer is no longer optional—it's essential.

This course explores your legal rights as a consumer, what protections are available under UK law, and how to act if those rights are breached. From faulty goods and unfair terms to misleading advertising and cooling-off periods, you’ll be taken through the principles that safeguard consumer interests. You’ll also understand the roles of organisations supporting consumer rights and learn how to raise issues without unnecessary stress. If you're tired of the fine print and vague policies, this course offers clarity—served plainly.

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Learning Outcomes

• Understand UK consumer laws protecting purchases and contracts.
• Identify misleading advertising and unfair consumer practices.
• Learn how to file effective consumer complaints and disputes.
• Explore responsibilities of sellers towards consumer satisfaction.
• Recognise refund, return, and cancellation rights as a consumer.

Who is this course for?

• Any individual who wants stronger consumer knowledge.
• Online shoppers looking to know their consumer rights better.
• Business staff aiming to handle consumer concerns appropriately.
• Customer service reps dealing with consumer complaints daily.
• Retail employees needing a solid grasp of consumer protection.

Career Path & Average UK Salaries

• Consumer Adviser – £26,000 per year
• Customer Service Manager – £32,000 per year
• Retail Supervisor – £24,000 per year
• Claims Handler – £28,000 per year
• Legal Assistant (Consumer Law) – £30,500 per year
• Trading Standards Officer – £37,000 per year