£149

Contacting Patients by Telephone - 2020

Event Information

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Date and Time

Location

Location

The Christie School of Oncology Education Centre

550 Wilmslow Road

Withington

Manchester

M20 4BX

United Kingdom

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Event description

Description

Contacting Patients by Telephone

9.45 to 13.00

Content

  • Benefits and challenges of contacting patients by telephone

  • Listening, understanding and supporting patients over the telephone.

  • R.I.N.G. a structure for managing telephone interactions.

  • Managing confidentiality

  • Cancelling or changing appointments

  • Responding to reactions

Aim

This course aims to support staff who regularly contact patients by telephone as part of their role. It will focus on specific, key skills for effective communication over the telephone with patients. The facilitators will offer an opportunity to build on existing skills and knowledge as well as enabling participation and learning with interactive exercises and demonstrations

Suitable for

Front line health and social care staff, booking clerks, medical secretaries, ward and clinic staff, pharmacy staff, receptionists

Fees: £149.00



Contact: Email maguire.unit@christie.nhs.uk, call 0161 446 3773


Booking Terms & Conditions:

  • Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.

  • Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.

  • Joining instructions, including directions to the venue, will be sent via email two to four weeks before the course commences.

  • Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of course.

  • It is the responsibility of the representative booking the training course(s) to ensure that the event organisers are informed of any special dietary or access requirements.

  • In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course


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Date and Time

Location

The Christie School of Oncology Education Centre

550 Wilmslow Road

Withington

Manchester

M20 4BX

United Kingdom

View Map

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