£149

Contacting Patients by Telephone - May 2021

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£149

Event Information

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Online

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M20 4BX

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Event description
This workshop aims to support staff who regularly contact patients by telephone as part of their role.

About this Event

In light of strict social distancing and restricted footfall measures at The Christie, moving forward we are extending our offering of virtual facilitation for our forthcoming programme of workshops. Our trademark small group, experiential learning experience, facilitated by expert senior trainers will be re-created in real time in a virtual learning environment.

This exciting transition enables our world class communication skills workshops to be accessed by all healthcare professionals, regardless of location – UK or overseas and will continue to support our ethos: keeping effective communication at the heart of patient-centred care.

Overview

This workshop aims to support staff who regularly contact patients by telephone as part of their role. It will focus on specific, key skills for effective communication over the telephone with patients.

The facilitators will offer an opportunity to build on existing skills and knowledge as well as enabling participation and learning with interactive exercises and demonstrations.

Key Topics

  • Benefits of contacting patients by telephone
  • Listening, understanding and supporting patients on the telephone
  • R.I.N.G. A structure for managing telephone interactions
  • Top tips

Content

  • Benefits and challenges of contacting patients by telephone
  • Listening, understanding and supporting patients over the telephone
  • R.I.N.G. - a structure for managing telephone interactions
  • Managing confidentiality
  • Cancelling or changing appointments
  • Responding to reactions

Learning Methods

Virtual workshops are fully facilitated throughout by Maguire Senior Trainers. Offering equitable learning, aims and outcomes to the face to face experience.

  • Experiential learning
  • Discussion of evidence-base

Suitable for

Front line health and social care staff, booking clerks, medical secretaries, ward/clinic staff, pharmacy staff, receptionists

Cost: £149

Contact

Email the-christie.maguire.unit@nhs.net Call 0161 446 3773

Booking Terms & Conditions

  • Your place will only be confirmed when The Christie receives payment or the production of an official purchase order. Please DO NOT book a place unless you have approval from your manager AND confirmation that your trust are willing to pay your delegate fees.
  • Once your place is confirmed, you will be notified by email. Please ensure that we hold a valid email address for you.
  • Joining instructions will be sent via email two to four weeks before the course commences.
  • Payment must be made before the course commences. We reserve the right to cancel a booking in the case of non-receipt of payment prior to the first day of the course.
  • In the event of a cancellation: A charge of 25% of the course fee will be made for cancellations up to 6 weeks prior to the workshop date; a charge of 50% of the course fee will be made between 4 and 6 weeks prior to the workshop; no refund will be given for cancellation within 4 weeks of the workshop; suitable replacement delegates will be accepted up to 1 day prior to the course

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Date and Time

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M20 4BX

United Kingdom

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