How can the public sector build teams and organisations that encourage innovation and creativity?
There is a change of culture going on, moving away from the old hierarchical organisations of the past to a new, agile, business-like public sector. For success in this new environment, public services must have a clear vision of how they will meet the needs of the customer. They need to understand what success will look and feel like, and make sure that this is communicated so that everyone is aware and bought into the vision, empowering staff to improve and shape how things are done.
A continuous improvement (CI) approach is being implemented in forward-thinking public organisations that grasp the need to become more flexible and responsive to deal with a world of constant change. This is not just about saving money and stopping unnecessary processes; it is about improving for the benefit of service users and getting staff to use their creativity.
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