Conversations with vulnerable people - digital course

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Online event

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Event description
Conversations with vulnerable people - digital course

About this event

This is an active listening course, aimed at individuals who interact with vulnerable customers in their roles. The course provides participants with the tools and techniques to identify, interact with and signpost vulnerable individuals.

This course will take place in two three hour sessions as detailed below. You need to attend both sessions to receive a certificate.

23/06/21 - 9.30 - 12.30

23/06/21 - 13:30 - 16:30

At the end of this course attendees will be able to:

  • Recognise vulnerable people,
  • Assess the Emotional Health Scale,
  • Use effective listening tools and techniques to acknowledge difficult feelings and circumstances,
  • Show you have listened and understood,
  • Use strategies to de-escalate difficult circumstances and emotions,
  • End conversations effectively,
  • Sign-post people to support.

Additional information:

Course resources:

  • Listening Wheel
  • Emotional Health Scale
  • Tips for managing conversations
  • Samaritans contact details

Attendee feedback:

The training has helped ensure that our staff are equipped to engage with customers in a sensitive and compassionate way. They have also helped our staff to develop the emotional skills to cope with the personal stress of handling such emotive calls on a daily basis - Specialist debt recovery agency.

Digital platform:

  • Zoom

Pre-course information:

  • Strong internet connection to enable them to interact in this format
  • Access to a quiet area
  • Ideally access to headsets with a microphone to exclude external noise interruption

Joining instructions will be sent to you prior to the start of your course.

FAQs

How can I contact the organiser with any questions?

For urgent enquiries on the day call 0208 394 8349

What's the refund policy?

Refunds are available for cancellations 30 days prior to the event.

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Date and time

Location

Online event

Refund policy

Contact the organiser to request a refund.

Eventbrite's fee is nonrefundable.

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Organiser Samaritans Workplace Training

Organiser of Conversations with vulnerable people - digital course

Samaritans' has 20 years experience of delivering training to external organisations UK wide. We provide an Open course schedule and In-house training to a wide range of organisations within the Commercial, Public and Charity sectors.

For further information about Samaritans training please contact externaltraining@samaritans.org

 

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