Coping with Challenging Behaviour towards health & social care staff

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Event description
A wellbeing webinar for health & care staff from KeepingWell NCL, building psychological understanding of incidents & how to manage them

About this event

We know that instances of aggressive behaviour towards staff in health & social care have increased throughout the pandemic. KeepingWell NCL’s wellbeing webinar is an essential top-up for health & care staff. It will build staff and teams’ psychological understanding of why these incidents can occur, and what is needed for teams and individuals to manage these incidents when they do.

This interactive session will build practical strategies for prevention, de-escalation and support. We will consider policy, reporting, peer support, and making time for discussion after incidents. It will also provide a reflective space to connect through discussion of shared experiences – of the varied interactions between patients, their carers, and health & care staff across North Central London.

A resource pack for further support will also be available.

To find out more about the KeepingWell NCL Hub, please visit our website:

About our presenters

Panos Vythoulkas is a KeepingWell Hub Senior Practitioner and Clinical Psychologist. After training abroad, Panos moved to the UK to work in the NHS. Over the past 5 years he has worked in various settings across North Central London in Adult Primary and Secondary Care Mental Health, including Perinatal Psychology Services. Panos started his NHS career in Forensic Mental Health, and has an interest in workplace wellbeing and safety, and supporting staff and teams dealing with the immediate aftermath of an incident.

Dr Livia Ottisova is a Clinical Psychologist in the KeepingWell NCL Complex Trauma Pathway. She has specialised in working with survivors of trauma and human rights violations across varied settings. She previously worked with survivors of domestic violence and other human rights abuses in the Camden & Islington Traumatic Stress Clinic, and currently works as the Lead of the Waltham Forest Refugee Psychological Therapies Service alongside her role in the Complex Trauma Pathway. Since the Covid-19 pandemic she has been closely involved in research and training to support frontline health and social care professionals.

Practical info

This webinar will take place over Zoom and all NHS and social care staff within North Central London are welcome to attend. Please sign up using your work email address. A link to the meeting will be emailed to you two days before the event, and again on the day of the event.

Please note that this webinar will be recorded and will be uploaded to our website for other NCL NHS and social care staff to watch in the future.

If you would like to explore our resources or find out about our other events and what support we offer, please visit our website:

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Online event

Organiser KeepingWell NCL

Organiser of Coping with Challenging Behaviour towards health & social care staff

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