Who is it for?

For staff and volunteers of voluntary, community, and social enterprise organisations especially those in public-facing roles

What is it about?

Working with people with complex lives can be difficult, especially when people you support might display strong defensive or aggressive behaviours that can interrupt constructive and meaningful engagement. Dealing with challenging behaviour can also impact on the wellbeing of staff and volunteers and on morale and retention. To support you to work effectively with clients who may exhibit challenging behaviour, this workshop explores the causes and looks at strategies and timings to manage and de-escalate potentially difficult circumstances.

What will you learn?

What causes these behaviours, we will look at the stages of triggering challenging behaviour and how to respond to deescalate these triggers
We will also look at boundaries – these help you define what you are comfortable with and how you would like to be treated by others. How can you put these boundaries in place and maintain them?

What to expect?

A mixture of presentation and discussion

About the trainer

Sean Hourigan works for the Peer Partnership and has been working in the VCSE sector for 20 years, as a trainer, support worker and a designer of peer support programmes for people living with long-term health conditions.

Feedback on similar training sessions Sean has run:

“The training was Excellent– the perfect mix of relaxed and informal, accessible and personable with the confidence of experience, skills and knowledge. ''

“Excellent Training. Some of the best I’ve been on for a long time”

“I wasn’t looking forward to the training, but it was really engaging and I got a lot more from it than I expected. This is important training for anyone working directly with members of the public.”

Places are usually limited to 2 per organisation, if you require more places please contact christine@cambridgecvs.org.uk

This workshop is free to members of CCVS and Hunts Forum. There is a cost of £40 for non members - to join CCVS check out this link

By booking on this course you agree to the CCVS cancellation policy Please note places are limited and very late cancellations and no shows will be charged.

If you have any problems please contact us on email enquiries@cambridgecvs.org.uk

Coping with difficult & challenging client behaviour