£238.80

Coping with Workplace Conflict (for Healthcare Professionals)

Event Information

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Date and Time

Location

Location

Ibis Birmingham New Street Station Hotel

21 Ladywell Walk

Birmingham

B5 4ST

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

Conflict at work creates divisions between people and workgroups and ultimately has an impact on patient welfare. Left unchecked it takes ever increasing time and uses up budget that the healthcare environment cannot afford to lose in today’s financial climate.

This workshop is for front line leaders (including experienced and qualified Doctors, Dentists and Nurses) who can play a vital role in recognizing the early stages of potentially unproductive conflict, step in and stop damage from going further.

By the end of the one day workshop, delegates will be able to:

  • Identify how different behaviors and beliefs can clash in the workplace
  • Demonstrate increased flexibility in how to communicate effectively
  • Identify personal triggers and frustrations within the workplace
  • Demonstrate use of appropriate key words and phrases to reduce conflict
  • Encourage respect through responding to and dealing effectively with difficult situations

Outline Programme:

Pre course self assessment questionnaire (Thomas Kilmann Conflict Mode Instrument or Robert Kraybill’s Conflict Style Inventory)

The nature of conflict

  • What is conflict and what are the key causes
  • How conflict often develops
  • The anatomy of conflict management
  • Why it should be a concern for all healthcare leaders

Our Potential Contribution to Conflict

  • Communication Styles and choices
  • The power of language and its impacts
  • Recognizing and challenging constructive conflict
  • The 7 rules of communication

A Model for Approaching Conflict Resolution

  • Perception, reality and lies
  • Two ears, one mouth
  • RESOLVE as a model to consider past perspectives and desired outcomes
  • The Janus perspective to new beginnings
  • Critical encounters and tools
  • Follow up and review

08.45 Registration

09.15 Prompt Start

04.15 Programme closure


7 Guided Learning Hours

7 CPD Points

Certificates emailed after the event


LUNCH:

The cost of this workshop (£199 + VAT) includes:

Working lunch – freshly made sandwiches, 1x salad, 2x hot finger food items, fruit and juice

2 breaks, one in the morning with Danish pastries & smoothies, and one in the afternoon cookies & milkshakes


CANCELLATION:

In the unlikely event that minimum delegate numbers are not reached, this event will be cancelled (at least 30 days before the event), with full refunds given.


TRAVEL:

The venue is within easy walking distance of Birmingham New Street Station.

There is a small car park on site at the IBIS (£6 per day) and an ACPOA car park just oppposite (£10 for up to 9 hours).

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Date and Time

Location

Ibis Birmingham New Street Station Hotel

21 Ladywell Walk

Birmingham

B5 4ST

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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