Are you tired of expensive training courses that just regurgitate generic corporate playbooks in dull conference centres and set meaningless tasks with no clear outputs?
Adventures in Service Design is different: How many workshops have you taken recently where you got to define user profiles in a fairytale castle, assess risk for a dinosaur safari park or map complex integrated services in a space station...?
Are you ready to take the first step on your own quest for holistic user-centred products and services?
Adventures in Service Design (ASD) is a whole new way to learn user-centred design methods and systems-thinking approaches in a format that is genuinely entertaining and engaging. In each workshop we dive into Fantasy Land to learn and practice new service design skills in a choice of alternate realities, each populated with a array of characters (i.e. users)
Your Gamesmaster will be there to guide you through a series of tasks and techniques, all curated over 10+ years of industry experience, but ultimately it's YOU who makes the real magic happen!
Forget "Death by PowerPoint": these workshops are all about diving in, getting involved and practicing new practical skills from Day 1. So let's make your own user-centred, data-driven fairytale come true!
What we’ll cover:
Learn the basics of Service Design, UCD and UX/UI
Understand services “in the round” – discover end-to-end user journeys and front-to-back services
Identify your service and your users (are they really who you think they are…?)
What are user needs and how to use them effectively
Assess risks and opportunities to build a prioritized backlog
Who is this workshop for?
Experienced user-experience professionals who want to hone their skills and try a new approach
Early career pros and graduates looking to supercharge their skillset
Anyone who regularly works with service designers / user-experience professionals and wants to learn more so they can collaborate more effectively
Anyone curious about moving into a career in service design or user-centred design from a related discipline
To learn more about the workshops and the organizer or to join the mailing list for future events, please visit https://adventuresinservicedesign.com/