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Copy of How to complete an effective incident or complaint investigation

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Engineers House

Clifton Down

Avon, United Kingdom

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Description

A one-day interactive workshop using a range of Root Cause Analysis techniques and tools in a safe environment. Led by two facilitators who have carried out investigations in a range of settings, including mental health and social care, and trained hundreds of healthcare staff in this approach.

We keep our groups to no more than 12 attendees to provide ‘hands on’ practice in investigation techniques supported by 2 experienced facilitators.

The benefits:

When you have completed the course you will be able to:

  • Recognise the human factors of error which can lead to an incident and the need to be candid with those affected

  • Take a structured approach to investigation

  • Facilitate the investigation of an incident, with the support of experienced investigators

  • Prepare a draft incident investigation report

  • Use a quality improvement approach to develop an effective action plan


Who should attend?

Clinical staff responsible for leading or facilitating incident or complaint investigations

Clinical or managerial staff who review  completed investigation reports

Staff and teams who would like a refresher course to update their skills

Please contact Palladium Patient Safety to discuss group booking rates and your specific requirements

Please pass on this information to any of your colleagues who might be interested in attending the course.


Follow us on Twitter @PalladiumSW


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Engineers House

Clifton Down

Avon, United Kingdom

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