It is a statutory responsibility for governing boards to adopt and publish their policy and procedures for managing complaints. Dealing with complaints can be a daunting prospect for governors and this course aims to provide you with the skills to undertake this process confidently.
During the course we will cover:
- the complaints policy - regulations and best practice
- how to manage the stages within the policy
- good practice when investigating a complaint
- the role of the complaints panel
Audience: All Governors
Trainer: Chasca Twyman, Governance Consultant
We will send out the joining instructions for the session from our Governance mailbox at least 24 hours in advance. If you cannot find the email, please check your junk folder before contacting us.
Cost - This training is included at no extra cost if you have subscribed to the Learn Sheffield or RoSIS subscription offer which includes the governance training package. For non-subscribing settings, the cost is £95 per person per session.
