San Francisco, California
London, United Kingdom
Unexpected telephone calls or meetings in the corridor can lead to awkward situations and it is often difficult to know how to respond. Sometimes it is hard to know what to say and what not to say and these sorts of encounters can leave us feeling overwhelmed. During the session we will look at and ways of responding to people who may present with a variety of emotions such as anger or acute distress. Handling emotional states, managing difficult telephone conversations and awkward questions.
Attendees will be able to:
Recognise that people express distress and strong emotion in a variety of ways
Recognise behaviours which impact on communication positively or negatively
Recognise personal limitations and direct patients / carers to appropriate services or professionals
Delivered by: Jo Coulson, Palliative and End of Life Care Education Lead and Tracey Meyers, Palliative and End of Life Care Education Facilitator
Who can attend this event?
All Wirral health and socila support staff who may include:
Non-clinical support staff
- Secretarial, administrative staff
- Domestic and catering staff
- Porters and maintenance staff
- Staff from hospitals, hospices, nursing homes or social services
What are my car parking options for this event?
Please be aware that we do not supply car parking facilities at the hospice, car parking is available throughout the Clatterbridge site at £3.20 per visit.
Are refreshments included?
Tea and coffee will be available. It is the responsibility of the individual to inform us of any special dietary requirements prior to the event.
Do I have to bring my printed ticket to the event?
No, we will have your registration information prior to the event,
What is the refund policy?
Please be aware that these places come at a cost to us, therefore it is extremely important that if you are unable to attend the training that you notify us via email (firstname.lastname@example.org) in order for the place to be reallocated. This should be undertaken as soon as possible upon being allocated a place; however, a minimum notice period of 48 hours is required prior to the course taking place. Unattended places or places cancelled with less than 48 hours’ notice will incur a £50 charge per place.
The name on the registration/ticket doesn't match the attendee. Is that okay?
Yes, colleagues can attend in your place if you are unable to attend at last minute.