Courageous Conversations

Teaches strategies to have open, constructive conversations about difficult safeguarding and cultural issues. This course aims to build confidence to address sensitive topics with colleagues, communities, and families.

• 6 CPD points
• Certificate of Attendance issued

Trainer overview

Luise is an accomplished Training Manager with deep expertise in Equality, Diversity, and Inclusion (EDI), gained through leadership roles at specialist consultancies like Challenge Consultancy and Brook Graham.

Luise has an impressive track record of developing bespoke, high-impact EDI strategies, conducting audits, and delivering solutions for a diverse range of clients, from global media companies to the Ministry of Justice.

Why join this course

Sensitive topics can be difficult to raise but avoiding them creates risk.

This course builds confidence to have open, respectful conversations that address safeguarding, cultural concerns and workplace challenges.

Why this topic is important

Silence around difficult issues lead to misunderstandings, conflict and missed safeguarding opportunities. Courageous conversations strengthen trust, transparency and accountability.

How it helps investigations

You’ll learn frameworks that support constructive dialogue, reduce defensiveness and improve working relationships. The result is clearer communication, better joint decision-making and fewer unresolved issues that hinder casework.

Target audience

Anyone who handles sensitive interactions with colleagues, families or partner agencies.

Learning Objectives:

Recognise the value of courageous conversations.

Apply communication frameworks to challenging discussions.

Manage emotional responses constructively.

Strengthen relationships through openness.

Reduce workplace conflict and silence on safeguarding issues.