Receive a free Audit guide aligned to the new Assessment Framework when attending the course.
This course runs 10:00am-4:30pm and includes the training day, a bank of training resources and materials to take home, plus lunch and refreshments throughout the day.
Course Agenda:
An introduction to the CQC who are they and what do they do
• Introduction
• History of CQC
• Who is registered
Pre-Inspection
• Understanding the inspection model
• What are the 11 Fundamental standards?
• The 5 Questions being asked as part of the Inspection.
• Mapping the standards to the 5 Questions
• Evidence Matrix
• Evidence that now demonstrates compliance for the 5 Questions
• KLOE – key Lines of Enquiry
The New CQC Single Assessment Framework
• The what and the why of the Single Assessment Framework
• “I” and “We” Statements
• The 5 key questions, regulations & fundamental standards
• New Framework in focus; evidencing “We” statement
How to conduct mock Inspections
• Understanding SOFI (Short Observational Framework for Inspections)
• How to carry out Observational Audits / reviews (using a CQC Inspectors methodology and guidance material)
On the day of inspection
• First Impressions Matter
• Time to Showcase your good work
• Introductions (Who are the Inspection team?)
• General house-keeping for everyone
After the inspection
• Immediate Team brief
• 48 Hour Rule
• Ratings
• Characteristics of the Ratings
• How often you will be Inspected
• Draft Report
Hints and Tips for achieving Outstanding
• What constitutes outstanding?
• Sharing Best Practice
• Getting the most from the CQC Website
