For our January book review we will be exploring Philip B. Crosby's seminal work Quality is Free 40 years after its publication (if you ignore the anachronisms about typewriters and comptrollers) is it still relevant to today's Quality Professional?

What does "making quality certain mean" in Quality 4.0?

Is Zero Defects achievable or even desirable in an increasingly volatile operating context?

The book club will be preceded by a brief Annual General Meeting where we will provide an update on the branch status and plans for 2021. At this meeting we will wish Don O'Connell well as he retires from volunteering at the CQI and vote in the new committee for 2021.

Event Joining Instructions:

Please join the event from your computer, tablet or smartphone.

https://global.gotomeeting.com/join/651382301

You can also dial in using your phone but this is not a free number.

United Kingdom: +44 20 3713 5011

Access Code: 651-382-301

New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/651382301

Please Note The Following:

After the event we will send a request for feedback to the email address used to register for a ticket for this event. We will use this anonymous feedback to improve our events. A follow up email may be sent one week after the event.

Eventbrite will hold your personal data that you use to register for an event. The CQI will process your data up to one month after the event for the purposes of event administration. If you would like to delete your data from Eventbrite after this time you can do so by contacting Eventbrite directly.

When you attend a GoToMeeting your name will appear on the participant list during the event. Your name and location will be held for up to 12 months by GoToMeeting. The meeting will be recorded. Please keep your microphone and webcam switched off if you do not wish to be recorded.

We have appointed IT Governance Europe Limited to act as our EU representative. If you wish to exercise your rights under the EU General Data Protection Regulation (EU GDPR), or have any queries in relation to your rights or general privacy matters, please email our Representative at eurep@itgovernance.eu Please ensure to include our company name in any correspondence you send to our Representative.