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CQI NE Region - Customer Loyalty and the Quality Profession

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Fountains Room

Ramside Hall Hotel

Carrville

Durham

DH1 1TD

United Kingdom

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Organised by The Chartered Quality Institute - NE Region

Mark Eydman, CQP MCQI explains how companies can build strong customer relations and withstand major disruptions such as Brexit and changes in political leadership. He explains the Net Promoter framework which is a tool deployed successfullyin thousands of organisations around the world and describes the pitfalls to avoid and good practices to be followed in deploying such frameworks. The talk will also cover what can happen when things go wrong with some interesting examples. Mark is passionate about the importance of Customer Loyalty to Business success

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Date and Time

Location

Fountains Room

Ramside Hall Hotel

Carrville

Durham

DH1 1TD

United Kingdom

View Map

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