Successes and Challenges in Quality Management at Kimberly-Clark

Our speaker for the evening is Richard Allan, Director of Global Quality Assurance at Kimberly Clark and Board of Trustee member of the CQI.

Learn how Kimberly-Clark are using ISO 9001 as a framework for their approach to Quality Assurance and their thoughts on 3rd party certification. Get a glimpse of their use of 1st and 2nd party supplier audits to control a crucial supply chain as well as hear about how Kimberly-Clark are reacting to customer complaints in the age of social media. Richard will also discuss their approach to building skills and experience in their Quality Management professionals around the globe.

Our speaker Richard Allan is probably becoming well known to most of you as a regular at our branch events, for anyone that still might need convincing that this is an evening not to miss:

Richard first got exposed to Quality Management at Kodak Ltd and it seems it was something that he’s passionate about having spent the last 27 years in Kimberly-Clark holding positions of increasing responsibility and importance to their operation:

• Factory quality manager (disposable diaper manufacturing)
• Quality Leader for two European businesses (Baby Care Products and Tissue Products),
• Quality Leader for Middle-east & Africa Region,
• Quality Leader Consumer Products outside of Nth America
• Currently Director of K-C’s Global Quality Team and the K-C Quality Council.

Kimberly-Clark are a leading producer of health and hygiene products with over 40,000 employees, 80 manufacturing facilities and annual sales of $18.5 billion. Responsible for well-known and loved global brands including Andrex, Kleenex, Scottex, Depend, Huggies, Plenitude, Poise, Scott and U by Kotex. Their products are sold in over 175 countries with 1 in 4 people using their products globally every day they hold the #1 or #2 market share position in around 80 countries. Just imagine the Quality Assurance challenges that company face… actually don’t imagine it, find out first hand by coming along!

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