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CQI Thames Valley - ISO 9004 - Guidance to achieve sustained success.

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Apollo Hotel Basingstoke

Aldermaston Road Roundabout

Basingstoke

RG24 9NU

United Kingdom

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ISO9004 Quality management — Quality of an organization — Guidance to achieve sustained success.

While ISO 9001:2015 focuses on providing confidence in an organization’s products and services, ISO9004 focuses on providing confidence in the organization’s ability to achieve sustained success. Top management’s should focus on the organization’s ability to meet the needs and expectations of both its customers and other relevant interested parties, as determined by the organization. ISO9004 Quality to achieve sustained success provides confidence in achieving sustained success. This document provides guidance for the systematic and continual improvement of the organization’s overall performance; this includes the planning, implementation, analysis, evaluation and improvement of an effective and efficient management system. Factors affecting an organization’s success continually emerge, evolve, increase or and diminish over the years and adapting to these changes is important for sustained success.

The guidance document received an overwhelming 98% vote at last ISO/TC176 meeting and FDIS will be published soon. This session will provide a brief overview of ISO9004.

Biography

Mark Braham MSc, EngTech, FCQI CQP.

Is the Head of Business Assurance at The AA and is currently Head of UK delegation to ISO/TC176 the technical committee responsible for ISO9000 and ISO10000 series of standards. He is also Chair of QS1 the UK mirror committee for ISO/TC176 and CQI category A liaison. Mark has over twenty years in standards development, quality, business improvement and governance.

Please arrive from 19:00hrs for refreshments and networking, ready for a prompt 19:30hrs start.

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Apollo Hotel Basingstoke

Aldermaston Road Roundabout

Basingstoke

RG24 9NU

United Kingdom

View Map

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