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CQI WoS Glasgow Taxis: Our Safe and Secure Journey to ISO Certification

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Room F113, Henry Building West

The University of the West of Scotland, Paisley Campus

High Street

Paisley

PA1 2BE

United Kingdom

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Our speaker for this West of Scotland branch event, Willie Caie, spent 30 years as a police officer before retiring as an Inspector in 2004. He then moved on to Glasgow City Council as the Safer City Centre Manager for 7 years, during which time he introduced safety projects such as Best Bar None, Retail Crime Watch, Hotel Watch and Nite Zones. In 2011 he took up post as HR Manager for Glasgow Taxis Ltd where he currently works as HR Manager for Glasgow Taxis. He is responsible for Quality, Health & Safety and Information Security in the organisation.

Willie also has a responsibility for monitoring and measuring the operational performance of the Glasgow Taxi Despatch Centre a subject which he relishes in his capacity as HR Manager at Glasgow Taxis. His contribution this evening will touch on some of the call centre statistics Willie handles every day and the huge amount of performance data relating to the performance of the call centre operations.

Operator competence and how this is achieved and monitored is another part of call centre operations. Competence and analysis of performance are but two key parts of ISO9001:2015. Watch out for some of the others!

The venue is unchanged from last time and is next to the car park at the Lady Lane entrance to the University where you may park your car (free of charge). Use PA1 2LH to find this entrance using a satnav.

Please register through Eventbrite if you would like to come so that we can notify you of any late changes.

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Date and Time

Location

Room F113, Henry Building West

The University of the West of Scotland, Paisley Campus

High Street

Paisley

PA1 2BE

United Kingdom

View Map

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