Question 1

What if I am late? Do I lose my place?

Accepted Answer

We understand that unforeseen circumstances may cause you to be late. Your space is still booked in such cases, but we can only offer you a shorter workshop on the day. Our instructors are reserved specifically for you, and the course operates on a 1:1 ratio.

Question 2

Can I reschedule my course?

Accepted Answer

Yes, if it’s more than seven days before your workshop. We can reschedule for a small fee to cover administrative costs. Within seven days, we're unable to reschedule, but you can send someone else in your place.

Question 3

Can I cancel my course?

Accepted Answer

If you need to cancel your booking, we can reschedule it outside of 7 days notice of cancellation. However, if the cancellation occurs within 7 days of the scheduled date and you cannot attend, you can send a substitute person on the day to take your place.

Question 4

What if the studio equipment breaks on the day?

Accepted Answer

While equipment malfunctions can occur, we do our best to ensure the course runs smoothly. In most instances, we can still proceed with the class. However, rescheduling may be necessary if there is a power cut or a major equipment failure.

Question 5

What if I am sick or the instructor is ill on the day?

Accepted Answer

Illness can happen unexpectedly; in both instances, we should find replacement people to run or participate in the course, but no refunds are eligible. The gas is always burning, and the show must go on.

Question 6

What if I have COVID?

Accepted Answer

If you're feeling up to it, we'll adapt with COVID-safe measures—please wear a mask throughout. Our air puffers mean there's no need for direct contact when blowing glass. If you're too unwell, our usual seven-day no-refund policy applies, but you can send someone in your place.

Question 7

Is this hard?

Accepted Answer

Glassblowing is a challenging craft that requires time and practice to master, and it typically takes around ten years to become a proficient glassmaker. However, it is also an enjoyable and rewarding experience, and our team is here to support you and help you make the most of your time in the stud

Question 8

Can I make coloured glass?

Accepted Answer

Absolutely! You can create your one-of-a-kind pieces using either clear or coloured glass.

Question 9

What is the minimum age for participants?

Accepted Answer

This course is suitable for participants aged 16 and above, or 12 accompanied by a parent or guardian.

Question 10

What is the dress code?

Accepted Answer

We recommend wearing casual and comfortable clothing to ensure your comfort during the glassmaking process. The studio can get quite warm, so lightweight and breathable fabrics are ideal, but please do not wear shorts or skirts. Additionally, please wear flat, closed-toe shoes for safety purposes.

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