UON Startup Support combines FREE online information, interactive webinars and intensive personalised one to one support from our fully accredited advisers, who will help you plan your journey towards achieving your goals.

As part of our response to the COVID19 pandemic the University of Northampton is committed to helping communities and businesses to survive and thrive as we move towards recovery. We are offering webinars on a broad spectrum of topics, bringing together our academic knowledge with our business support expertise to provide advice and support in a collaborative and responsive environment.

Two thirds of businesses compete on customer experience. Why? Because of the positive impact on customer loyalty and customer advocacy. And that translates directly to financial performance.

Recent events have accelerated the use of digital technology in business which is critical to customer experience. Find out more about using digital technology for better customer experience in this webinar. You’ll learn about:

Customer experience and why it’s important for the whole business
The six pillars of customer experience and how technology can help
Real world examples of using digital technology for better customer experience

Rogan Hounsell-Roberts has over thirty years’ experience in business technology and has consulted across multiple sectors and to numerous fortune two-hundred firms around the world. He now uses his business and technology experience to help UK SMEs to transform & refine their business for profitable growth.

We hope that you will take this opportunity to join us at what is sure to be an interesting webinar.

These webinars are those based/looking to set up a business within Northampton shire only. If you do not live in these areas, please contact us and we ill be able to put you in contact with your local Growth Hub.

Creating a better customer experience through digital technology

Follow this organizer to stay informed on future events

Events you might like

Marketing and Customer Experience: Creating Lasting ConnectionsMarketing and Customer Experience: Creating Lasting Connections

Customer Experience ChroniclesCustomer Experience Chronicles

Customer Experience ChroniclesCustomer Experience Chronicles

Marketing and Customer Experience: Creating Lasting Connections

Customer Experience Chronicles

Customer Experience Chronicles