Trainer: Sarah Shaw former National Family Interpretation Manager for English Heritage

Run in partnership with Kids in Museums. Supported by The National Lottery Heritage Fund.

This training session will be delivered over two half day sessions (2-3 December)

As families start to return to museums after lockdown research shows that this audience want to feel safe, welcome and that staff are patient. In this virtual training day aimed at front facing staff and volunteers we will:

• find why family visitors are an important part of your visitor profile and gain an understanding of the key concerns families have about visiting museums post-lockdown.

• come up with ways to tackle common scenarios together which might arise from families visiting your site whilst Covid restrictions are in place.

• explore how you can use playful and safe ways to interact with families which are relevant to your site.

The sessions will be delivered with consultant Sarah Shaw, former National Family Interpretation Manager for English Heritage, where she implemented a family friendly training and development programme for all front facing staff and volunteers across the organisation.

Who should attend?

These training webinars are more suitable for those working in front facing roles who are interacting with families on a regular basis in the museum.

Further Information:

Please login 5 minutes before start time

Duration: 2 hour (with comfort break) over 2 days

More details will be sent out once you have registered for the event.

Please note, tickets are for organisations located in the East of England* and registered within the Arts Council Accreditation Scheme. If your museum is not within these scheme and you wish to attend the training session, please email us first.*Bedfordshire, Cambridgeshire (Peterborough), Essex, Hertfordshire, Norfolk, Suffolk

If you have any further questions, you may find them answered on our FAQs page.  

Terms & Conditions:

For full details of our programmes conditions, see our Terms & Conditions on our website 

By booking a place on to SHARE Museums East Training Programme, you are agreeing to the following terms and conditions:

• That you are from an East of England museum which is in Arts Council England’s Museum Accreditation Scheme. Where this is not applicable you acknowledge that SHARE will facilitate your attendance if availability permits and that your organisation will pay any fees which may apply.
• It is a condition of receiving this ACE funded training that the online evaluation sent to the email address provided at the point of booking is completed by the specified deadline. This deadline is in the email notification unless a paper evaluation is specifically requested and submitted on the day of the training session.
• By booking a place you agree that you are booking as a representative of your organisation and should you cancel your booking without sufficient notice your organisation is responsible for paying the late cancellation fee of £50.