Creating Service and Experience Blueprints

Jess Gildener brings you an engaging and informative masterclass:

A blueprint is a map of how you service or experience works, whether you want to see what's happening now or need to design something new.

In this masterclass we will explore the multiple ways blueprinting can help you make sense of experiences and services at every stage of the design process.

During this practical, participatory session you will:

1. Explore how blueprints can help you understand and develop services and experiences

2. Get to know the variety and flexibility of blueprints

3. Create a blueprint